Refund policy

RETURNS & REFUNDS POLICY

We want you to be fully satisfied with your purchase. If for any reason you're not, please review our policy below to understand your rights and how we can help.

Your Right to Cancel (UK & EU Online Orders)

If you purchase an item online, you have the right to cancel your order within 14 days of receiving the last item in your order, for a full refund — no questions asked.

• UK customers: this right is provided under the Consumer Contracts Regulations 2013.
• EU customers: this right is provided under the EU Right of Withdrawal (Directive 2011/83/EU, as amended by Directive 2023/2673).

To exercise this right, log in to your customer account at kendrickimports.com/account  to submit a return or cancellation request, or email us at info@kendrickimports.com. You must notify us within 14 days of delivery. You then have a further 14 days to return the item(s) to us.

This right does not apply to:

• Custom-made or personalised items
• Sealed goods not suitable for return due to health or hygiene reasons (if unsealed)
• Gift cards

Our Extended Returns Policy

In addition to your statutory rights, we offer a 30-day return period from the date of delivery. To be eligible:

• Items must be unused, unworn, in original condition and packaging with all tags attached
• Proof of purchase is required (e.g. order confirmation)
• We do not accept returns of gift cards or custom orders

Please do not send items back to the manufacturer.

Faulty or Damaged Items

If an item arrives faulty, damaged, or not as described, please contact us at info@kendrickimports.com within 30 days of delivery. We will cover return shipping and offer a replacement, repair, or full refund. After 30 days, your item may still be covered under warranty or statutory rights.

Refunds

Once we receive and inspect your return, we'll notify you of the outcome within 5 working days. Approved refunds will be processed to your original payment method within 5–10 working days.

Returns within 14 days of delivery (statutory right):

• Full refund of the item price
• Refund of your original standard delivery charge (premium/express delivery refunded at standard rate equivalent)
• Return shipping is at your cost

Returns between 15–30 days of delivery (our extended policy):

• Full refund of the item price
• Original delivery charge is not refunded
• Return shipping is at your cost

Refunds may be reduced for items returned in a used or damaged condition not due to our error.

Exchanges

If you've ordered the wrong size or item, you're welcome to return it within 30 days, unused, in original condition and packaging. Email us at info@kendrickimports.com to arrange this.

Please note:

• We're unable to refund the original delivery cost for exchanges due to customer error
• Return postage is covered by the customer
• A 5% restocking fee applies to exchanges. This does not apply to returns made within the statutory 14-day cancellation period described above

How to Start a Return or Cancellation

Log in to your customer account at kendrickimports.com/account  to submit a return or cancellation request, or email info@kendrickimports.com within your applicable return window. We will reply with detailed return instructions.

Need Help?

Contact us at info@kendrickimports.com

Kendrick Imports, Micheldever, Winchester, SO21 3BQ, United Kingdom

This policy does not affect your statutory rights. For more information, visit: www.gov.uk/accepting-returns-and-giving-refunds