These Terms & Conditions of use are governed by the law of England and you and we agree to use the English courts if there is any dispute between us. If any part of these Terms & Conditions of use is found to be invalid by law, the rest of them remain valid and enforceable.
In these Terms & Conditions "We" and "us" means Kendrick Imports . "You" means the person placing an order. "The contract is agreed" - by completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. An acceptance email from us confirms that the contract is formed. "Working days" means all days other than Saturdays, Sundays and English statutory and public holidays. By using the website to buy goods online, you confirm that you are at least 18 years old, or, if you are under 18, that you are accessing the website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell children's goods for purchase by people over 18.
By completing and submitting an electronic order form, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note orders will only be despatched once we have authorisation from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorised. Certain steps must be followed for a contract to be formed, as described below. After you have placed your order: We will send you, as soon as possible, an email to acknowledge your order. It will confirm which goods you have ordered. This email is not an order acceptance from us. When we despatch your goods from the warehouse, we will send you a confirmation email. This means we formally accept the order, and are obliged to complete the contract. We do not have to accept your order, and for example, we will not accept your order if: we do not have the goods in stock your payment is not authorised there is an error on our website regarding the price or other details of the goods you have cancelled it in accordance with the instructions below We reserve the right to refuse any order.
If you change your mind after placing an order, you can cancel it at any time before we despatch it. Please see the Contact us page for our telephone number. You will need to give us your name and address details, as well as your order number to cancel your order.
Cooling off period
When you order online, you are entitled to a cooling off period after despatch, when you can return your goods without any penalty. Our cooling off period is 14 days, which includes any statutory cooling off period.
This period starts the day the contract is agreed (i.e. you receive an email from us saying we have despatched your order) and ends 14 days after the day following delivery of the goods.
If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please telephone us if you would like to return your order, and we will make suitable arrangements.
Goods must be returned in their original condition, including immediate packaging, within the cooling off period.
Our returns policy does not affect your statutory rights. For further information on your statutory rights look at
We recommend that you return items via registered mail. Please ensure you have sufficient insurance cover especially when returning valuable products. We cannot accept liability for goods lost or damaged in transport. Please note that return postage will not be refunded. Should you be sent a faulty item, we will of course reimburse you fully. Please allow 7 working days for returns to be processed once they reach our warehouse and a further 3 days for any refund to appear in your account.
Returning a gift
Refunds for gifts can only be made to the payment card used to purchase the goods. If a recipient does want to return gifts, we will exchange them for credit to the value of the gift.
The procedures, set out here, to return goods do not affect your statutory rights. Further information on your statutory rights can be found at
If you do receive faulty goods, please contact us as soon as possible
Prices throughout the website are quoted in Pounds Sterling, and payment can only be accepted in Pounds Sterling. Prices include VAT. Packing and delivery costs will be added to the total price of your goods.
While we make every effort to ensure that the goods shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If goods you have ordered are unavailable, you will be notified as soon as possible.
The price you pay is the price of the goods shown at the time you place your order, even if the price of the goods has since changed.
Your payment card will be debited for your order on the day that we despatch your goods.
Please note that prices and offers in our eCatalogues are only valid until the date shown on the last page of each catalogue. We cannot guarantee to honour the prices shown in the eCatalogue(s) if you order after this date, however the current price for any product will always be shown on the product detail page on the website.
Free gift offers valid while stocks last.
If you return an item under our 14 day cooling off period which you received with a free gift, you must return both the item you paid for and the free gift. Your legal rights remain unaffected.
Unwanted free gifts are not eligible for exchange or refund. Your legal rights remain unaffected.
Where an offer mentions that an item is reduced in price, eg: half-price, the discount will be calculated at checkout before any postage or packaging charges are applied.
We take no responsibility for any loss or damage suffered as a result of our "order online" service, or goods supplied using it, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention. We remain liable for: fraudulent misrepresentations the quality of our goods
25 Harmill Ind. Estate
VAT Registration no. 892 2250 22